How to return items
- Contact Daycraft via email within 5 days of receiving your order.
- Explain your reason for the return (with your order number and name). We will email a return order number to you within 3 business days.
- Return the items (with the return order number) to 1409 Phase 1, Chai Wan Industrial City, 60 Wing Tai Road, Chai Wan, Hong Kong within 7 days (local orders) or 15 days (international orders) after you receive the return order number. Returning an item without the return order number will prevent us from processing it.
- Once we receive your return, we will process it within 5 business days.
- Please note that customers are responsible for all shipping costs associated with returning the product. Please use a traceable courier when returning products. Products lost in transit will not be refunded.